Switched from BT to Sky and no internet

[PabloGarrunda]

Switched the BT router for the Sky router and everything was working for up to an hour.  Now all devices can connect to WiFi/Ethernet but no Internet.  Am guessing I may have to wait a while?

[peter-marlow+1966]

Sky use open reach,  b t line for there broadband 

[PabloGarrunda]

Thanks.  Checking the Sky router diagnostics, it doesn't look to be picking up or advertising any DNS Servers (IPv4 or 6) and cannot resolve addresses.  I've restarted both the ONT and router several times but still any connected devices are not able to get out to the Internet.

[Chrisee]

@PabloGarrunda does sound like an IP addressing issue. If you have manually set networking details on your devices you will have to reset them as the gateway address has changed to 192.168.0.1 from 192.168.1.254 and the address range is 192.168.0.2 to 192.268.0.253 

[PabloGarrunda · Accepted solution]

Thanks - Had a call with Sky when they opened at 8AM.  Performed a factory reset and all now working