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Discussion topic: Switched from BT phone and Internet to Sky and landline is no longer receiving or making calls.

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This message was authored by Doyle94 This message was authored by: Doyle94

Switched from BT phone and Internet to Sky and landline is no longer receiving or making calls.

As title says, phone is properly connected and appears to be working...display showing etc but can't connect when trying to make an outgoing call. Says we have 5 missed calls but it never rings. WiFi works perfectly fine.
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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Switched from BT phone and Internet to Sky and landline is no longer receiving or making calls.

Posted by a Superuser, not a Sky employee. Find out more

@Doyle94 

 

What broadband package are you on?

 

Since september last year all providers are making customers use the telephone socket on the back of the hub

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
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Doyle94
Topic Author
This message was authored by Doyle94 This message was authored by: Doyle94

Re: Switched from BT phone and Internet to Sky and landline is no longer receiving or making calls.

@cookiemonsteruk  Superfast broadband and talk, you mean plug the phone into the back of the router?

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Switched from BT phone and Internet to Sky and landline is no longer receiving or making calls.

Posted by a Superuser, not a Sky employee. Find out more

@Doyle94 

 


@Doyle94 wrote:

@cookiemonsteruk  Superfast broadband and talk, you mean plug the phone into the back of the router?


Even on copper lines and in preparation of all pstn lines ceasing all talk lines are thru the hub

 

Please note bt digital voice phones may not work

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Switched from BT phone and Internet to Sky and landline is no longer receiving or making calls.

Posted by a Superuser, not a Sky employee. Find out more

@Doyle94 

 

Also note that BT 'Digital Voice' phone hardware will only work with BT Broadband.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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