Switched from BT phone and Internet to Sky and landline is no longer receiving or making calls.

[Doyle94]

As title says, phone is properly connected and appears to be working...display showing etc but can't connect when trying to make an outgoing call. Says we have 5 missed calls but it never rings. WiFi works perfectly fine.

[cookiemonsteruk]

@Doyle94 

What broadband package are you on?

Since september last year all providers are making customers use the telephone socket on the back of the hub

[Doyle94]

@cookiemonsteruk  Superfast broadband and talk, you mean plug the phone into the back of the router?

[cookiemonsteruk]

@Doyle94 

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@Doyle94 wrote:

@cookiemonsteruk  Superfast broadband and talk, you mean plug the phone into the back of the router?

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Even on copper lines and in preparation of all pstn lines ceasing all talk lines are thru the hub

Please note bt digital voice phones may not work

[TimmyBGood]

@Doyle94 

Also note that BT 'Digital Voice' phone hardware will only work with BT Broadband.