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Discussion topic: Suspend my account for 3 months

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This message was authored by: Lilla71

Message posted on ‎04 Feb 2025 09:48 PM

Suspend my account for 3 months

I have just moved out of my property because of renovation.  Can I stop my services for 3 months as I am not using the tv or broadband? If not I will have to cancel my contract

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎04 Feb 2025 09:51 PM

Re: Suspend my account for 3 months

Posted by a Superuser, not a Sky employee. Find out more
@Lilla71 wrote:

I have just moved out of my property because of renovation.  Can I stop my services for 3 months as I am not using the tv or broadband? If not I will have to cancel my contract

Short answer is no, Sky won't pause or suspend an account for 3 months, you either would have to cancel and resign, or continue paying.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Daniel0210

Message posted on ‎05 Feb 2025 05:39 AM

Re: Suspend my account for 3 months

Posted by a Superuser, not a Sky employee. Find out more

@Lilla71 
Cancelling will require giving 14 days notice (and you returning loaned equipment). Remember that if you are still in a discounted 18/24 months deal Sky could impose cancellation charges so it may turn out more expensive than just paying as normal. 


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