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Discussion topic: Supposed to activate broadband today but no phone socket found

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This message was authored by Collegi This message was authored by: Collegi

Supposed to activate broadband today but no phone socket found

I have received my sky broadband hub and supposed to active it today but there's no main phone socket in my new house. What should I do?

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Supposed to activate broadband today but no phone socket found

Posted by a Superuser, not a Sky employee. Find out more

@Collegi 

 

Is this an full fibre fttp installation?

 

If so the phone socket is on the back of the hub

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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If I get it wrong humour me
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Collegi
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This message was authored by Collegi This message was authored by: Collegi

Re: Supposed to activate broadband today but no phone socket found

Sorry I mean no master socket in the house 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Supposed to activate broadband today but no phone socket found

Posted by a Superuser, not a Sky employee. Find out more

@Collegi 

 

Is your hub connected to one of these

 

nokia_ONT_fttp_openreach.jpg

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by TechmanagerMal This message was authored by: TechmanagerMal

Re: Supposed to activate broadband today but no phone socket found


@Collegi wrote:

Sorry I mean no master socket in the house 


Passing on the tips I have learned in over 24 years as a more than satisfied Sky customer.



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