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Discussion topic: Support phone number for broadband

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This message was authored by Dennis1974 This message was authored by: Dennis1974

Support phone number for broadband

Unbelievable cannot find number to talk to engineer. Run speed tests and says speed is fine when in reality it's the upload speed is garbage. Takes 15minutes to upload a photo. Use my mobile Internet and it's immediate. Can someone give me number I can call been hours going in circles trying to find number. I'm ccie qualified network engineer problem is from hub and beyond. 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Support phone number for broadband

Posted by a Superuser, not a Sky employee. Find out more

@Dennis1974 
You can call Sky Customer Services (not an engineer) free by dialling 150 from your Sky Talk landline or a Sky Mobile, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Stay on the line as long as possible and don’t hang up.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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