Superfast Speed Lower than advertised

[davester2k]

The engineer was quite adamant that there was no fault on the line though.

[mae-3]

@davester2k 

The engineer is wrong there is a raised noise margin above 20dB and the speed is capped at 27Mbps, do you have any unusual cabling going to the telephone socket that feeds the router?

[davester2k]

The engineer did say that the cable to the master socket is an extension cable, rather than the incoming one.

He also said that's not unusual. 

[mae-3]

@davester2k

The router should always be plugged into the master socket, the fault is likely with the extension socket wiring that is causing the issue which is your responsibility.

[davester2k]

That's the strange thing.....it is the master socket. but it's on extension wiring apparantly.

[mae-3]

@davester2k 

The master socket should have a faceplate that can be removed revealing a test socket, plug the router into the socket with a microfilter and test at that point, if the speed is still 27Mbps then you have a line fault that needs repairing otherwise if the speed pops up to the speed expected then the house wiring is at fault.

[davester2k]

These were all tests that the engineer tried. There is only one socket in the house and I'd already done with test socket trick myself.

Line fault or not though, it sounds like we're not going to get the advertised speed as Openreach have dropped the top speed.

It's probably not worse the hassle to scrabble around to get from 27 Mbit/s to 35 Mbit/s either.

[JimM1]

@davester2k 

Check out the attachments below that i captured from the MySky account when

i was having issues, and sky advisor was saying everything was good, but it was in the toilet.

I eventually got like yourself visit's and had a sympathetic advisor who eventually listened

I lived with issue's for month's but now after pushing have got it sorted, but found that it is better

to be dumb, and not show any knowledge.

I used this just look 32Mb/s to 6Mb/s, the router and SKY thought your ok your on 40Mb/s

and it all looks good from our end, NO way THEY are correct.

Push and get it fixed.... Will take time..... For sure.....

Regards Jim