Superfast Fiber and VDSL connection only 25Mbit/s

[jamesn123]

@Max_Fox 

Yeah as @cookiemonsteruk has said, if you tried to log a fault Openreach would probably just reject the fault and tell you to move to FTTP.

[cookiemonsteruk]

@Max_Fox 

Give sky a call

Contact sky as below

Follow the link and choose need more help
 
https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland 

To see if they will fix you can still get 80 ,100, 150 Mbps up to 1000Mbps

[cookiemonsteruk]

@Max_Fox 

In fact i am surprised you haven't received any communiation from sky inviting you to upgrade

[Max_Fox]

So what should I do to avoid the costs of terminating the contract in order to change my Internet provider? 
Thank you for helping to clarify the problem.

[cookiemonsteruk]

@Max_Fox 

No termination charges for upgrading

[Max_Fox]

Oh I see I already have the answer before I asked the question again :), thanks again

[Max_Fox]

They called me several times but only about SKY TV, I asked about Fullfibre but received no help.

[cookiemonsteruk]

@Max_Fox 

As far i as i can remember if you are in contract and upgrade that contract continues , out of contract you start a new 2 year contract 👍

[Max_Fox]

"No termination charges for upgrading"

That's understandable, but I don't have the best experience with SKY, sorry, as I wrote earlier I didn't get help regarding fullfibra, although they called me. I'll contact SKY with the link you provided and see what I can do, thanks again

[cookiemonsteruk]

@Max_Fox 

It could be that fttp is newly deployed and skys database hasn't caught up 

Is the upgrade showing on your my sky app.? In my opinion its always best to call anyway

[TimmyBGood]

@Max_Fox 

Early termination charges can be avoided if a claim is made against the Sky Speed Guarantee and Sky subsequently fails to get Openreach to bring the data rate back up above the quoted Guaranteed Minimum Download Speed.  This also gets you a one month refund of the broadband subscription.