Superfast Broadband price

[JaaaCasper]

I recently agreed a new contract of £30.50 a month, which they said includes a discount of £5 a month. I was on the website and it says Superfast Broadband is frozen at £25 a month. All seems a bit crooked

[Chrisee]

@JaaaCasper does your price include the £5 per month Broadband Boost bundle?

[JaaaCasper]

No it doesn't.

Also the speed is dreadful

12.30 mbps download 

11.26 upload

[JaaaCasper]

which is not the speed that Sky own test shows

[TimmyBGood]

@JaaaCasper 

Sky doesn't do 'fixed' pricing: it's whatever they are prepared to offer to any particular subscriber at the time they signed up.  If you believed you were accepting an offer of a price different to what you are paying now then you need to complain to them.

A nearly symmetrical speed at the Hub would be an error condition because all domestic broadband is delivered hugely asymmetrically, but is quite possible on WiFi.

If you post your Hub stats, we'll have some information about your particular phone line and internet connection to work with.

Note that it's speed arriving at the Hub which counts against the minimum speed guarantee, not speed test website results on a wireless device.

[JaaaCasper]

Router Statistics
System Up Time: 287:53:11
Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
WAN MER 25703964 55772807 0 35584 38374 287:51:40
LAN Down 0 0 0 0 0 00:00:00
WLAN (2.4 GHz) Up 34548433 15577789 0 350029 21860 287:51:40
WLAN (5 GHz) Up 23693794 10153942 0 150501 37874 287:51:30
Broadband Link Downstream Upstream
Connection Speed (Kbps) 79999 19999
Line Attenuation (dB) DS1:7.2 DS2:15.5 DS3:23.0 US0:2.5 US1:11.3 US2:16.7
Noise Margin (dB) DS1:7.5 DS2:7.5 DS3:7.6 US0:15.8 US1:15.1 US2:15.1

[TimmyBGood]

@JaaaCasper 

Broadband Link Downstream Upstream
Connection Speed (Kbps) 79999 19999

Your connection at the Hub is as fast as FTTC can be: 80Mbs inbound and 20Mbs outgoing.  You must be living very close to the fibre cabinet.

[JaaaCasper]

OK thanks for the information. I was trying to watch US Open on Amazon last night and it was almost constantly buffering so I was not amused. 

[TimmyBGood]

@JaaaCasper 

As you appear to only be using WiFi (there's no traffic shown in the Hub stats for LAN) then that's unfortunately quite possible: you should try the steps outlined by Sky to attempt to resolve wireless issues, and in particular changing the frequency bands on which the Hub is broadcasting.

[JaaaCasper]

You mean switching the router off and on, or something else?

[LGUser]

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@JaaaCasper wrote:

You mean switching the router off and on, or something else?

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You could try a wired connection from the router to your computer and see what sort of speed you are getting. That way, you'd know if it might be an issue with WiFi.