Discussion topic: Super fast broadband slow , but Sky indicates it’s all ok? My apps won’t connect I’ve tried allsort

This message was authored by: gtowindows · ‎16 Feb 2024

My super fast broadband is slow , but sky indicates it's all ok ? My messenger app and what's app won't send messages it just keeps going round and around saying connecting and trying to get online on a website on my I pad and I phone is slow too ! I've tried resetting my phone , deleting apps and re-download them . Nothing ! Still the same , also scrabble app won't connect it's just froze ! Again I've tried all the things you do when this happens but no improvement can anyone help me please ?

This message was authored by: GD1 · ‎16 Feb 2024

@gtowindows Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.

Discussion topic: Super fast broadband slow , but Sky indicates it’s all ok? My apps won’t connect I’ve tried allsort

Super fast broadband slow , but Sky indicates it’s all ok? My apps won’t connect I’ve tried allsort

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Re: Super fast broadband slow , but Sky indicates it’s all ok? My apps won’t connect I’ve tried alls

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