Super fast 1 Gig broadband only giving 120mbps..

[JessyG90]

Tested the broadband and WiFi on the sky app and says no issues however I can barely even stream a TV show - TV is 2 meters from the hub.... multiple speed tests have shown I am actually getting less than 200mpbs sat next to the router (have also upgraded to WiFi max...) surely shouldn't be this bad ?! Why does the app say connection is fine if it's this slow in reality?

[jamesn123]

@JessyG90 

120-200Mbps should be plenty to stream on a TV. Does the streaming issue happen all the time or only at certain times? What device are you using to stream & what service?

[JessyG90]

I think you may be slightly missing the point.... I am a 1Gig customer and next to the router I am only getting 120mbps.... so regardless I should be getting more

At that point in time we just had the TV on and it was extremely pixilated, lagging or then just buffering. Really ridiculous considering I wasn't doing anything else and was in the same room as the router.

[jamesn123]

@JessyG90 

I was addressing your main point in your post. You wont necessarily get more than 120mbps next to the router over WiFi, its completely dependant on the WiFi conditions within your property & the device you are using. For example neighbouring Wifi networks, appliances, home construction, if your device supports WiFi 6 etc.

The only time your speeds are guaranteed is over ethernet. 

[Swankyonline]

I am getting the exact same, issue.  Just received a replacement Hub from SKY, still same issue !