0

Discussion topic: Streaming pucking kitchen will not connect to wifi

Reply
This message was authored by: Alex219

Streaming pucking kitchen will not connect to wifi

I have followed the instructions to reconnect the puck to wifi but it will not doj it. Please advise me on what else can b3 done . Tha ks, Alex
Reply

All Replies

This message was authored by: Chrisee

Re: Streaming pucking kitchen will not connect to wifi

Posted by a Superuser, not a Sky employee. Find out more

@Alex219 to stream video you need a strong stable wifi signal if tge puck wont connect using the on screen instructions it is likely to be because of poor wifi signal. However if you have another TV set try networking the problem puck while connected to that and then once conected move it back to the kitchen to see if it is a signal level issue.. If it is you may  a booster or extender to improve the WiFi signal to be able to stream video in the kitchen assuming running a ethernet cable is impractical.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Avatar for Alex219
Level 1 icon
Topic Author
This message was authored by: Alex219

Re: Streaming pucking kitchen will not connect to wifi

The pucknis connected to router but will not log into wifi which is working fine
This message was authored by: Chrisee

Re: Streaming pucking kitchen will not connect to wifi

Posted by a Superuser, not a Sky employee. Find out more

@Alex219 what on screen message are you seeing? 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply