Streaming keeps failing and we have to switch off and back on. WiFi keeps dropping me off meetings

[alison24]

Every day the different TVs need to be switched off and on again between 5 and 10 times. Whilst on online meetings my WiFi keeps dropping me off the call. Frankly it's all gone belly up since we switched from sky  q with lots of mini boxes acting as boosters to sky stream. I have now bought 2 signal extenders with no improvement. Please advise but I think we need signal boosters from sky which I don't expect to pay for. Thanks 

[jamesn123]

@alison24 

When moving from Sky Q to Sky Glass/Stream it should have been explained to you that you lose the hotspot functionality that Sky Q offers. This is why its still a good solution for some people. If you havent taken out the WiFi Max or WiFi Boost addons then you should fully expect to pay for boosters because they are not included in the base package. 

[alison24]

Thanks that’s useful. I guess I thought the boosters I got from Amazon at skys suggestion would resolve things but it hasn't. I knew the mini box booster issue was going to happen but with two extenders we should really be ok. 

[jamesn123]

@alison24 

Which boosters have you bought from Amazon? I am very surprised Sky have recommended that you buy 3rd party boosters when they have their own, especially because 3rd party ones can be really hit & miss. 

[alison24]

Bought two TP link extenders, the brand recommended by sky staff on the phone!  Both are set up correctly but I think it's time to talk to sky again. Thanks for all your help. 

[jamesn123]

@alison24 

They could have been referring to powerline adapters from TP-Link rather than WiFi extenders specifically.