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Discussion topic: Still waiting on broadband router

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This message was authored by Zem87 This message was authored by: Zem87

Still waiting on broadband router

I had my Sky TV installed on the 7th September, I have still not received my sky router. Today openrech finished the install of the cable. But where is the box and why do I have to wait until the 9th November for it to be delivered?

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Still waiting on broadband router

Posted by a Superuser, not a Sky employee. Find out more

@Zem87  Is that your activation date for your broadband?

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Zem87
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This message was authored by Zem87 This message was authored by: Zem87

Re: Still waiting on broadband router

The 9th is the hub delivery date and the 11th november is when an engineer will come to install. 

I've been sent emails saying my Sky broadband is complete but it's not?? 

This message was authored by Highlinder This message was authored by: Highlinder

Re: Still waiting on broadband router

Posted by a Superuser, not a Sky employee. Find out more

@Zem87Was the work that open reach done, was this all outside work or was this inside work that they did?

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Zem87
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This message was authored by Zem87 This message was authored by: Zem87

Re: Still waiting on broadband router

They have done both. New cables outside and fitted an ONT inside. 

Just waiting on the Sky Hub delivery...

 

 

This message was authored by Highlinder This message was authored by: Highlinder

Re: Still waiting on broadband router

Posted by a Superuser, not a Sky employee. Find out more

@Zem87Seems that it is all that you are waiting for and your router with your activation date around your activation date.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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