Still no internet since reported 12.09.25

[PP22]

I reported no internet of land line Friday morning. The light is now on but still NOT WORKING. I work from home and can't use my computer.  I have only been with SKY a few months. Realy NOT SATISFIED WITH YOUR SERVICE. 

[Daniel0210]

@PP22 

A couple of things to point out……

You aren’t contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

Sky normally quote 2 WORKING DAYS as a potential fix time. This is the service level agreement in the UK between ISP's and Openreach for fixing a fault as Openreach claim to be successful within that timeframe in 85+% of cases.

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers wfh to use it they won't receive additional or quicker support.

[nigel6446]

It was more than two days, my internet wasn't working at 9am last Friday 12/9/25 and only returned at 3am on Monday 15/9/25. Therefore it was down 66 hours and no offer of compensation. Not good enough Sky!

[Daniel0210]

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@nigel6446 wrote:

It was more than two days, my internet wasn't working at 9am last Friday 12/9/25 and only returned at 3am on Monday 15/9/25. Therefore it was down 66 hours and no offer of compensation. Not good enough Sky!

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@nigel6446 

Depending on when you reported the fault the auto compensation wouldn't have started until Wednesday. There won't be any. Unfortunately you had a fault on a Friday. 

"If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it."

From Ofcom’s website:~
If your broadband or landline service stops working, you will have to report the fault to your provider. If the service is not fixed after two full working days, you would not need to ask for compensation or contact your provider again, as your provider has systems in place that mean you will start receiving compensation automatically if the repair takes too long.