Still no broadband after 43 hours - I need to work!

[Jayneynic]

I'm in Tyldesley and my broadband went off just before 2pm on Monday 13 October 2025. It's now Wednesday 15 and it's still not working. I've called sky but get the voice message that they are aware of issue and no adviser will know any further information. 

anyone else in my area having the same problem or had it and it's been fixed already? 

I need to work!! 

[GD1]

@Jayneynic  Any faults are aimed to be resolved within 2 working days of being reported, have you reported this to Sky?

In addition working from home gives your service no greater priority than any other domestic user.

[Jayneynic]

Yes I reported it as soon as it went down on the Monday. 

I didn't say I wanted treating any more urgent because I need to work! I asked if anyone near me was having the same issue because I need to get back working.

[Daniel0210]

@Jayneynic 
As stated Sky usually quote 2 WORKING DAYS as a potential fix time as this is the service level agreement in the UK between ISPs and Openreach for fixing a fault. Openreach claim to be successful within that timeframe in up to 85% of cases.
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This link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it.

From Ofcom’s website:~
If your broadband or landline service stops working, you will have to report the fault to your provider. If the service is not fixed after two full working days, you would not need to ask for compensation or contact your provider again, as your provider has systems in place that mean you will start receiving compensation automatically if the repair takes too long.

This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/25 the new rates are £9.98 per day). There is no equivalent scheme in place for customers in the Republic of Ireland.

Sky broadband being discussed here is a domestic service therefore whilst it's fine for customers who work from home to use it for that purpose it doesn't make any difference whatsoever when it comes to being fixed. 

[Jayneynic]

Thanks. I know all of this information already.