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Discussion topic: Still having problems with my Wi-Fi and can not get any channels on my tv

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This message was authored by: Tiffany47

Message posted on ‎04 Apr 2024 07:57 PM - last edited: ‎05 Apr 2024 10:36 AM by Staff

Still having problems with my Wi-Fi and can not get any channels on my tv

Hi I've gone through the test with Wi-Fi problems and according to your info it's all working fine. But I can still not get Wi-Fi on my phone and none of the apps on my tv will work as no internet connection 


Moderator note: Changed title to reflect topic more.

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Superuser
This message was authored by: Laing1

Message posted on ‎04 Apr 2024 08:28 PM

Re: Still having problems with my wife and can not get any channels on my tv

Posted by a Superuser, not a Sky employee. Find out more
@Tiffany47 wrote:

Hi I've gone through the test with Wi-Fi problems and according to your info it's all working fine. But I can still not get Wi-Fi on my phone and none of the apps on my tv will work as no internet connection 

@Tiffany47 whats happening when you try to connect your phone or TV apps to the router do you get any messages

what lights are on, on your router 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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