22 Jan 2025 07:12 PM
I ended my contract with Sky on 10/10/2024 and switched to Virgin Media on the same day. I returned the Sky hub etc but have still been billed by Sky for the period from 10/10/2024 to 19/01/2025.
I was previously told that I would be reimbursed the charges for this period but this has not happened.
22 Jan 2025 07:17 PM - last edited: 22 Jan 2025 07:18 PM
Posted by a Superuser, not a Sky employee. Find out more@Dhaughton Did you actually give sky notice to cancel and did sky send email confirmation accepting cancellation n as virgin media cannot cancel on your behalf because they are not members of the switch scheme
22 Jan 2025 07:49 PM
Posted by a Superuser, not a Sky employee. Find out moreDid you use the one switch scheme or did you cancel with Sky by giving then your 14 days notice ?
Virgin are part of the switching scheme.
22 Jan 2025 08:29 PM - last edited: 22 Jan 2025 08:31 PM
Posted by a Superuser, not a Sky employee. Find out more
@caesarome wrote:
Virgin are part of the switching scheme.
@caesarome has that recently changed as they hadn't used to be?
they don't use the openreach network which the scheme covers
22 Jan 2025 08:36 PM - last edited: 22 Jan 2025 08:40 PM
Posted by a Superuser, not a Sky employee. Find out more
As of September 2024 Virgin and the other altnets are part of the expanded one-touch-switch system.
This was actually delayed from 2023 when it was supposed to happen.
https://www.uswitch.com/broadband/guides/one-touch-switch/
22 Jan 2025 08:42 PM
Posted by a Superuser, not a Sky employee. Find out more
@TimmyBGood wrote:
As of September 2024 Virgin and the other altnets are part of the expanded one-touch-switch.
@TimmyBGood cheers for that, just re read and seen the info within the SUL from Kev as I obviously missed the VM bit oops 🙊
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