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Discussion topic: Still being charged after moving to Virgin Media

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This message was authored by: Dhaughton

Message posted on ‎22 Jan 2025 07:12 PM

Still being charged after moving to Virgin Media

I ended my contract with Sky on 10/10/2024 and switched to Virgin Media on the same day. I returned the Sky hub etc but have still been billed by Sky for the period from 10/10/2024 to 19/01/2025.

I was previously told that I would be reimbursed the charges for this period but this has not happened.

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Avatar for SKY1992bf
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This message was authored by: SKY1992bf

Message posted on ‎22 Jan 2025 07:17 PM - last edited: ‎22 Jan 2025 07:18 PM

Re: Still being charged after moving to Virgin Media

Posted by a Superuser, not a Sky employee. Find out more

@Dhaughton  Did you actually give sky notice to cancel and did sky send email confirmation accepting cancellation n as virgin media cannot cancel on your behalf because they are not members of the switch scheme


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This message was authored by: caesarome

Message posted on ‎22 Jan 2025 07:49 PM

Re: Still being charged after moving to Virgin Media

Posted by a Superuser, not a Sky employee. Find out more

@Dhaughton 

Did you use the one switch scheme or did you cancel with Sky by giving then your 14 days notice ?

 

@SKY1992bf 

Virgin are part of the switching scheme.

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Message posted on ‎22 Jan 2025 08:29 PM - last edited: ‎22 Jan 2025 08:31 PM

Re: Still being charged after moving to Virgin Media

Posted by a Superuser, not a Sky employee. Find out more
@caesarome wrote:

 

@SKY1992bf 

Virgin are part of the switching scheme.

@caesarome  has that recently changed as they hadn't used to be?

 

they don't use the openreach network which the scheme covers 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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Message posted on ‎22 Jan 2025 08:36 PM - last edited: ‎22 Jan 2025 08:40 PM

Re: Still being charged after moving to Virgin Media

Posted by a Superuser, not a Sky employee. Find out more

@SKY1992bf 

 

As of September 2024 Virgin and the other altnets are part of the expanded one-touch-switch system.

 

https://www.ofcom.org.uk/phones-and-broadband/switching-provider/simpler-broadband-switching-is-here... 

 

This was actually delayed from 2023 when it was supposed to happen.

 

https://www.uswitch.com/broadband/guides/one-touch-switch/ 

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This message was authored by: SKY1992bf

Message posted on ‎22 Jan 2025 08:42 PM

Re: Still being charged after moving to Virgin Media

Posted by a Superuser, not a Sky employee. Find out more
@TimmyBGood wrote:

@SKY1992bf 

 

As of September 2024 Virgin and the other altnets are part of the expanded one-touch-switch.

 

https://www.ofcom.org.uk/phones-and-broadband/switching-provider/simpler-broadband-switching-is-here... 

@TimmyBGood  cheers for that, just re read and seen the info within the SUL from Kev as I obviously missed the VM bit oops 🙊 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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