Still being billed months after cancelling

[Terry1974Haynes]

I had a broadband package with sky, which was around 47 per month. I found another company, Hyperoptic, who are now charging me 15 per month. I cancelled my account with sky and despite actually speaking to a human and making it clear that the service was no longer required, and to cancel the charges or my account. I'm still having the money taken out of my account a couple of months later! So not only are sky happy to charge a fortune for at best an average service, but they are also happy to continue charging me when they aren't providing a service at all! Somebody from Sky please contact me?

[Chrisee]

@Terry1974Haynes Sky cannot contact you directly from a forum post so Inhave escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Terry1974Haynes.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Terry1974Haynes]

Hello, Ive just come across the email with the info, what do I need to do? Thank you x

[caesarome]

@Terry1974Haynes 

What did the messaging say to you on the chat you had with them ?