Speeds consistently just 40 to 20 MBPS .. Always poor connection.. regretting this decision!

[RKR]

I am a new sky customer.. speeds are consistently poor. Speeds (Ookla Tests) are just b/w 45 - 20 mbps.. I am so close to the point of access and router. Service checker says everything is fine. Surely the people at Sky know more than to just dump service checker and diagnostics suggestions. Cheats !!! Regretting the switch from from Three. They had a better deal for me and I said No to that. On top of that, for this terrible speeds they sold me Sky TV.. God, I don't have a TV but with this poor speed, I am not going to be interested in the Sky TV.  Does anyone else experience this?

Thanks and Merry Christmas all !

[JimM1]

@RKR The Forum is not sky Customer Service, so know one knows what you got or bought from sky as a package speed wise, connection type, or even the equipment. If your are not at all happy then give sky a call to start it all off!

[RKR]

Thank you Jim. Guess, in my frustration just vented it here. Sorry about that.

[RKR]

Just to confirm supposed to be 900+MBPS Optic Fibre package... called the service, they asked me to go to fast.com and take snaps and upload on sky.com/myphoto and some more cable end swaps + some more pic uploads of router and OpenReach .. said needs to be escalated to an Engineering team.

[JimM1]

@RKR The community is here to help, but info has to be supplied to do that, venting is fine we all know that home wifi wireless when not working well is infuriating to say the least, so if the Forum can help you just post the required! 

[JimM1]

@RKR Easy test, stick an Ethernet connected device on to the sky Hub, disable all the wireless wifi devices if possible and speed test through the Ethernet on a capable device, max speed should not be the issue then between device hub and then the Fibre connection is the only thing to worry about, have sky FF500 and hit the 500/70Mb/s nearly all the time, FF900 if via OR is 990/110Mb/s by default to aim for!