Speak with customer service

[Stacey92]

Hi I would like to have my router replaced as I have had the same router for years. The router keeps turning off for no reason and I cannot continue like this. I have been a good customer for many years, but will change provider if this is not sorted as soon as possible.

[caesarome]

@Stacey92 

As we are customers here we can't arrange anything like this for you but do you know what hub you have got as Sky are replacing older ones at present so by any chance have you been sent an email about this ?

[lauraoneill]

I need to speak speak to customer service 

[Daniel0210]

---

@lauraoneill wrote:

I need to speak speak to customer service 

---

@lauraoneill 

If it's not something we can help with dial 150 from your Sky Talk landline. 

[SKY1992bf]

@lauraoneill  Then by all means give sky a call 

Your not talking directly with Sky this is a customer helps customer forum only with no account access

Click on the need more help drop down at the very bottom of the link below to reveal an 0333 number if your in uk

If in ROI using the same link change the flag in bottom right hand corner and refresh the link before following above instructions to reveal an 0818 number

https://www.sky.com/help/home#M1014

or if you have sky mobile/talk call 150 Calls to Sky Customer Services from your Sky Talk landline phone or a Sky mobile are free

The start will be automated which may try to send you here to the forum or suggest you receiving a text. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.