SorrY we’re having trouble reaching this service

[Richie68]

This is the error we're getting, have run the standard checks as advised on sky website- any ideas?

[Tom-W19]

Hi @Richie68 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Richie68]

@Tom-W19 Hi Tom 

Please can you help fix my catchup/on demand downloading ?

it's still not working and I've lost our original messages 

thanks

Rich