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Discussion topic: Some Iphone Apps not working when connected to Sky Wifi

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MrMojoRisin1
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Some Iphone Apps not working when connected to Sky Wifi

‎27 Sep 2024 10:06 PM

The Apple products in my home (2x IPhone and 1x Ipad) have apps which are not working (Whatsapp ; Snapchat ; Tik Tok) when they are connected to my Sky Wifi. The WiFi works for my windows laptops and android phones. Does anyone know what would be causing this problem please? Thank you.
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Chrisee
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Re: Some Iphone Apps not working when connected to Sky Wifi

‎28 Sep 2024 07:44 AM

Posted by a Superuser, not a Sky employee. Find out more

@Abbie1990 & @MrMojoRisin1 check the setting of Sky Broadband Shield as the lower age ratings will block certain Social,Networking apps. The account holder can managecthe setting bybsigning into the My Sky app or website and going to product options.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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Abbie1990
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Re: Some Iphone Apps not working when connected to Sky Wifi

‎28 Sep 2024 05:29 AM

I have the exact same issue with mine too and I don't know how to fix it 

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Chrisee
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Re: Some Iphone Apps not working when connected to Sky Wifi

‎28 Sep 2024 07:44 AM

Posted by a Superuser, not a Sky employee. Find out more

@Abbie1990 & @MrMojoRisin1 check the setting of Sky Broadband Shield as the lower age ratings will block certain Social,Networking apps. The account holder can managecthe setting bybsigning into the My Sky app or website and going to product options.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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MrMojoRisin1
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Re: Some Iphone Apps not working when connected to Sky Wifi

‎28 Sep 2024 09:25 AM

Thank you so much! @Chrisee 

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