Some Android device apps (BBC News BBC Sport) not loading on Sky wifi - fine on 4G/5G data

[PSMorgan1]

 Some Android device apps (Patient Access, BBC News, BBC Sport) not loading on Sky wifi - fine on 4G/5G data and other WiFi networks.

Have recently switched from BT broadband.

Started happening 4-5 days ago.

Have already tried.......

Router  reset

Disabling Sky Broadband Shield

Uninstalling/reinstalling BBC News BBC Sport) apps

Clearing each Android apps cache

Anyone else with same problem?

[Highlinder]

@PSMorgan1  If you log into your account with Sky and go to broadnd  & talk tab you will find broadband shield you need to change this from the default of PG13 to 18+ or custom and apply the changes.

[PSMorgan1]

Already tried that

[Chrisee]

@PSMorgan1 there have been other reports of issues with Android apps which required a change from Sky's end. I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Scotias]

I'm experiencing the exact same.

I've tried resetting the router as well as activating them deactivating the shield.

Still doesn't work.

If I switch over to 4g on my phone it works perfectly. Only just started a few days ago but a total inconvenience!