Discussion topic: So my sky fibre stopped working 17 june and openreach (it os a LOS fibre issue)
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Message posted on 26 Jun 2024 11:25 PM
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So my sky fibre stopped working 17 june and openreach (it os a LOS fibre issue)
Went down 17 june (LOS red light of death). Took 3 calls before engineer visit (openreach) and despite brong flagged as urgent, the job (external overhead cable repair) is not booked in until 9th july
until then (if indeed it gets sorted then) i have no wifi, no sky q no multiroom and no on demand
am i still being charged and what compensation sm i getting??
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Message posted on 27 Jun 2024 07:21 AM
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Re: So my sky fibre stopped working 17 june and openreach (it os a LOS fibre issue)
@Sauron1970 you will still be being charged but are due compensation as described here Customer Auto-Compensation | Sky Help | Sky.com
As the link explains compensation is calculated and credited to your account once the line is back working.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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