Discussion topic: So my sky fibre stopped working 17 june and openreach (it os a LOS fibre issue)

This message was authored by: Sauron1970 · ‎26 Jun 2024

Went down 17 june (LOS red light of death). Took 3 calls before engineer visit (openreach) and despite brong flagged as urgent, the job (external overhead cable repair) is not booked in until 9th july

until then (if indeed it gets sorted then) i have no wifi, no sky q no multiroom and no on demand

am i still being charged and what compensation sm i getting??

This message was authored by: Chrisee · ‎27 Jun 2024

@Sauron1970 you will still be being charged but are due compensation as described here Customer Auto-Compensation | Sky Help | Sky.com

As the link explains compensation is calculated and credited to your account once the line is back working.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

Discussion topic: So my sky fibre stopped working 17 june and openreach (it os a LOS fibre issue)

So my sky fibre stopped working 17 june and openreach (it os a LOS fibre issue)

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Re: So my sky fibre stopped working 17 june and openreach (it os a LOS fibre issue)

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