Smart Toshiba TV cannot connect to Wifi

[Graciekate]

We have a new Toshiba smart tv which refuses to connect to Wifi.

I have spoken to Toshiba help twice.

I have spent several hours trying to find a solution.

I have tried connecting via WPS and password.

It will connect via a wired connection but that is not a long term option.

I have reset the router and the tv now several times.

I have disconnected the booster.

I have done a factory reset of the tv.

I have followed every instruction that Toshiba can give me.

I have entered in the SKY password so many times I can recall the ridiculous thing!

Toshiba have said that there is nothing else that they can do and I need to speak to SKY.

However, the tv immediately connects to my phone hotspot no problem so I don't think that there is a problem with the tv - just the connection between the router and the tv.

Does anyone have any other possible solutions??

[jamesn123]

@Graciekate 

When you say intermittently connects to your phone, what exactly do you mean by this? If its playing up when connected to your phone as well then this suggests the TV is faulty?

[Graciekate]

This message was authored by:

Hi @jamesn123 

No, I said that it immediately connects to my phone. There are no problems with the connection there at all. which implies that there isn't an issue with the tv connection.

[jamesn123]

@Graciekate 

Sorry read that wrong.

I would suggest you try splitting the WiFi bands on your Sky hub and then connecting the TV to the 2.4ghz band as it may not like having both bands synced together in one SSID. I can provide instructions on how to do this if you need

[Graciekate]

Hi @jamesn123 I'm very happy to try anything at this point otherwise the tv has to go! 

I'm not using the 5GHz option as I was told not to do that but that's where my knowledge ends! 

[jamesn123]

@Graciekate 

Not using the option?

Can you post your router stats?

[todbod]

I've had a Toshiba "smart" TV for a few years. The connection is always droping out. I only paid £200 and it works OK as a normal telly so can't be bothered to ask for a replacement from John Lewis.

If I were you i would return it. I suspect you are going to have problems ongoing with connectivity.

p.s. I have also tried ethernet via a working extender and that doesn't connect either. 

@Graciekate 

[mae-3]

@Graciekate 

It would be useful to have the model number of the smart Toshiba TV?

[JPR007]

@todbod Connecting a device via an Ethernet cable off of a Wi-Fi extender is pointless, as you are still using and receiving the same poor Wi-Fi signal for the connection. You either need to run a direct cable from the router or look for Powerline adapters.

@Graciekate That seems odd someone told you don't use 5GHz, who gave that advice? If you plan a network and devices properly you should use a combination of both bands.

[todbod]

No it's not. The extender is wired via the ring main. Antway it wouldn't work. I just tried wifi again and it connected first time on the 5GHZ option and is working ok (for now)

[CyberFriday]

@Graciekate  Have you tried logging into the router and changing the WiFi password. Make it different to the router's admin password. And have you checked that the security settings for the tv WiFi match what you have set on the router ?

[SHMorgan]

Hi, our toshiba smart tv is not connecting to Wi-Fi. We have tried everything. It works with an ethernet cable but not wirelessly. 

The closest we have got is in advanced settings we changed the ip config to manual and it was trying to connect but then disconnects again. 

Any advice welcome! TIA. 

[SHMorgan]

Hi @Graciekate did you ever get to the bottom of the issue with your tv connection to Wi-Fi? We have the same problem and, like you, seem to have tried everything! Any tips would be appreciated. 

[Graciekate]

Hi @SHMorgan 

Unfortunately I just kept persevering and it eventually connected (after many, MANY attempts.) However, it's just been disconnected again due to broadband issues and now I have to start again. I'm just building up the courage to try! Sorry I never found an easy solution to help you with.