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Discussion topic: Sluggish Broadband Connection Since Issues at Exchange

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This message was authored by welsh_rocker This message was authored by: welsh_rocker

Sluggish Broadband Connection Since Issues at Exchange

Approximately 2 weeks ago there were issues at the local exchange which caused failure in the Broadband and Phone service due to a Power failure. This issue was resolved quickly however since this has happened I have noticed that the Broandband connection is sluggish and is taking longer to load certain websites or download content. Also my broandband Download speed has gradually dropped in the last 12 months again from 48mbs previously to now 44mbs. What would be the process into getting Openreach to review the equipment at the exchange for any potential faults.

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Sluggish Broadband Connection Since Issues at Exchange

Posted by a Superuser, not a Sky employee. Find out more

@welsh_rocker Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...



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welsh_rocker
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This message was authored by welsh_rocker This message was authored by: welsh_rocker

Re: Sluggish Broadband Connection Since Issues at Exchange

Good Evening @Highlinder please see the stats from my router below.

 

As per my original request the connection is currently sluggish and seems to be gradually losing speed since the failure of Exchange equipment within the area.

 

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 1381756656 2550501498 0 2031826 48542475 379:17:43 LAN Up 2257743270 1222716088 0 8692359 437424 1959:35:53 WLAN (2.4 GHz) Up 24437760 7980237 0 2928 0 964:49:56 WLAN (5 GHz) Up 592741389 319886882 0 0 0 964:49:57


Broadband Link Downstream Upstream Connection Speed 48997 kbps 14234 kbps Line Attenuation D1(14.7 dB) , D2(36.2 dB) , D3(55.4 dB) U0(4.9 dB) , U1(27.4 dB) , U2(42.4 dB) Noise Margin 6.9 dB 5.9 dB
This message was authored by Highlinder This message was authored by: Highlinder

Re: Sluggish Broadband Connection Since Issues at Exchange

Posted by a Superuser, not a Sky employee. Find out more

@welsh_rocker  What is the system uptime on the router? This helps us see if the connection dropped during the period the router was up.

 

When was the last time you re-set the router, as it looks like from the LAN uptime is has been over 1900 hours uptime.



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