0

Discussion topic: Slow wifi and not reaching the whole house

Reply
This message was authored by: Sam1133

Slow wifi and not reaching the whole house

The wifi is slow and when connected with my phone its easier to use my mobile data. It doesnt reach all bedrooms in my house either. The tv lags and cuts off a programme when watching.

Reply

All Replies

This message was authored by: TimmyBGood

Re: Slow wifi and not reaching the whole house

Posted by a Superuser, not a Sky employee. Find out more

@Sam1133 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Reply