Slow to non existent wifi

[Lauren3189]

For at least the past two weeks our WiFi is either limited or doesn't exist! Especially on our Samsung smart Tv. It won't allow us to watch anything connected to WiFi. Phones/tablets are pretty much using our data as WiFi is ridiculous. I'm pulling my hair out, please any help will be gratefully received! We have a booster too but hasn't made a difference. 

[Chrisee]

@Lauren3189 check the speed your Sky hub is connected at by running the connection test in the My Sky app as that could be the issue as the recent wet weather has affected many broadband lines. The app can offer to book an engineer if your spedds are below the minimum for your line.

[Lauren3189]

Hi @Chrisee. Everything looks fine on the app, service checks and connections are all fine. That's what's so weird! Right now I'm trying to put YouTube on my tv and it does nothing at all. 

[jamesn123]

@Lauren3189 

Have you tried factory resetting your hub by holding down the reset button on the rear for 30 seconds?

Also if you have boosters reset those & if you have Sky Q reset the network settings on those.

[Lauren3189]

@jamesn123 no I haven't! I'll try that now, thanks. 

[bemak187]

@Lauren3189Can you try connecting a laptop to the router with an ethernet cable and run a speed test.  Just to see if it is the WiFi or the actual bb connection itself.

[Lauren3189]

@Chrisee @bemak187 @jamesn123 I called Sky and and an engineer came out the very next morning and replaced our very old hub (didn't know it was that old!) and he also replaced the socket on the wall. All back to normal now and even faster WiFi coming through! 
Thanks for your suggestions guys!