Slow to non existent broadband

[Barry43]

Commissioned my sky broadband on 20/3 and all was fine until 23/3 when speeds dropped off dramatically and at some points non existent.  Now unable to test speed due to poor connectivity.  All lights on both boxes are green as they were at the start but this service has now become unusable.  Please advise what I can do.

[Addie15]

Hi there, @Barry43. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.