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Discussion topic: Slow or no internet. Engineer visited over 2 months ago and recommended replacing the hub.

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fatbloke69
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Slow or no internet. Engineer visited over 2 months ago and recommended replacing the hub.

‎13 Feb 2024 08:01 PM

Had very slow or no internet, engineer came and recommended replacing the hub, still not exchanged. Having the same problem. 

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Chrisee
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This message was authored by Chrisee This message was authored by: Chrisee

Re: Slow or no internet. Engineer visited over 2 months ago and recommended replacing the hub.

‎14 Feb 2024 07:15 AM

Posted by a Superuser, not a Sky employee. Find out more

@fatbloke69 did you contact Sky and ask for a replacement hub? Often Openreach engineers suggest thst as a way of getting away from a call when they have not found a fault. Sometimes you do need a new hub but often you dont. However Sky wont send out anything unless you contact them.

 

If you post your Sky hub's stats forum members should becable to see what is going on see Find your Sky Broadband router statistics

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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