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Discussion topic: Slow/no connection in other rooms

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This message was authored by: Kai9

Slow/no connection in other rooms

My broadband connection has been very poor recently. When moving slightly away from the room where my broadband hub is, the connection is almost non-existent. My SkyQ in the living room now gets no WiFi connection at all. This wasn't the case before and i would need someone to help urgently.

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This message was authored by: JimM1

Re: Slow/no connection in other rooms

@Kai9 Was there anything that has changed before you started to get this!

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This message was authored by: Kai9

Re: Slow/no connection in other rooms

Not that I know of.

This message was authored by: JimM1

Re: Slow/no connection in other rooms

@Kai9 Sky Broadband Hub, and the Sky Q both act as a wi-fi transmission point, nothing has moved, you did not do an upgrade to Fibre etc!

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This message was authored by: Kai9

Re: Slow/no connection in other rooms

Then what is the problem I have now? I'm no longer able to use WiFi in other rooms in my house.

This message was authored by: JimM1

Re: Slow/no connection in other rooms

@Kai9 When you post on the Forum you are not talking direct to sky, just customers like yourself trying to help you. What specific hub do you have from sky see the link below and also any booster's if using. As you say that nothing has changed since the fault has developed, have you switched the sky hub off for five minutes and when it goes back on do you have the same problem with the lack off signal strength that you are seeing!

 

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub
https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

 

 

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