Slow internet speeds to Hub for past week

[KF3138]

My internet speed has dropped from 37.5megs to 8megs speed in the Hardwicke area of Gloucester.  Online test show it is slow speeds to my Hub, but sky not showing a fault on the line.  I'm guaranteed 26meg speeds but am way short of that.  Surely there must be some sort of line fault for it to drop so much?  Why are sky not turning out an engineer and what can I do about it?   Many thanks.   Keith

[Chrisee]

@KF3138 if there is an issue with the speed to your hub the Service Checker system which runs tests once a day should hsve picked it up. Go into the My Sky app and run the check and click on the broadband link and you should see the results for the last couple of weeks together with the guaranteed speed. The system should activate the speed garantee if speeds are below the guarantee assuming you are in contract.if it hasn't call Sky.

However if you still think speeds to your hub are down and you have a black Sky hub  post its connection stats see Sky Hub statistics

[KF3138 · Accepted solution]

Yes I've done that.  My speed dropped  from 37 megs, that I've always had, to less than 8 megs since Christmas Eve.   Sky have activated the guarantee, but are saying they can't do anything to get the speed back, so I can leave without penalties  If they can't fix it, it will have to  leave and look elsewhere.