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Discussion topic: Slow gigafast after upgrade

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This message was authored by: Axel905

Re: Slow gigafast after upgrade

Hi sayek,

you have pretty much described the problem, if you are a pre existing customer with the black sr203 hub and upgrade, you retain that hub, which is wifi5 and not able to handle 1gig bb very well, and you have to pay another £5 per month to upgrade to sky max to get the white, wifi6 hub. 
if you are a new customer you get the white hub whatever package you get with fftp. Which seems unfair to me. Although I've heard that the white hub isn't very good in terms of range, so  maybe that's not the best either. I understand the booster pods for that have to be engineer installed and I'm not sure if you have to pay for them.

 

customer loyalty appears to be a disadvantage as far as I can see.

 

so my advice is really: if you are a pre existing customer withthe black hub, don't go for a package above 500mb/s with sky, or shop around and go elsewhere if you are a current customer and get 1gb from someone else and get a new wifi6 hub.

 

 

This message was authored by: Sayek

Re: Slow gigafast after upgrade

I agree there is no perks for loyalty..most companies offer incentives for new customer to walk through the door.  But it's only when you give the 30 days notice to leave, you get their attention 😀 

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