Slow connection and dropping speed, poor start SKY, not what I expected!!

[Sadpuppy]

Since joining sky a couple of weeks ago I have had slow connections and intermittent speeds at best.  On Thursday, I went for a period without any connection at all but did not have the time to contact SKY about this.  I m very disappointed toothat I was told my Netflix would now be incorporated into my sky package.  They forget to mention that I would get the cheaper version with adverts! Not impressed SKY. Also annoying that Netflix still took the monthly fee.

[TimmyBGood]

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@Sadpuppy wrote:

 I m very disappointed toothat I was told my Netflix would now be incorporated into my sky package.  They forget to mention that I would get the cheaper version with adverts! 

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Upgrading the bundled Netflix Standard with Adverts requires a Sky subscription add-on: this is still somewhat cheaper than the same tier direct from Netflix themselves.

Netflix billing should shift to Sky once the Netflix app on Sky hardware has been signed into with existing Netflix credentials, but there might well be an overlap in billing period, which Netflix chooses to retain.

[Sadpuppy]

Ok. Thanks