Slow broadband speeds

[Kenton2811]

Can someone help, my broadband speeds are so slow, on average im getting 2Mbps downloads, but sky say im getting 40Mbps.

Im running my PC via ethernet so i know its not wifi related.

Thanks

[Skull+Treaty]

@Kenton2811 

May you please post your router stats, this can be done following the information in this link

[Kenton2811]

Router Statistics System Up Time: 03:35:40 Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 16099301 17800336 0 0 0 03:33:40 LAN Up 4486545 3881095 4 2 0 03:35:40 WLAN (2.4 GHz) Up 195003 691021 0 0 0 03:33:55 WLAN (5 GHz) Up 1008304 561341 0 2 0 03:33:54 Broadband Link Downstream Upstream Connection Speed 40000 kbps 7045 kbps Line Attenuation D1(16.1 dB) , D2(42.4 dB) , D3(65.6 dB) U0(5.2 dB) , U1(32.4 dB) , U2(49.9 dB) Noise Margin 4.1 dB 6.3 dB

[jamesn123]

Hi @Kenton2811 

Your router stats do suggest you are getting the 40mbps Sky say you are getting. How are you testing your speed?

[Kenton2811]

Hi @jamesn123 , using speedtest.net across multiple devices.

[Chrisee]

@Kenton2811 when running spedd tests are you confident nothing else is using the connection - devices can use bandwidth to update etc when not in use - and you are testing over a direct. Ethernet cable from the router to the  device?. With a sync of 40Mmb/s you should see speed tests of around 36Mb/s when tested in those conditions. 

[Kenton2811]

@Chrisee wifi turned off, and only my PC was connected via CAT6e cable, so i'v fairly confident in the speeds. Also checked to make sure that my PC wasn't downloading anything at the time

[Chrisee]

@Kenton2811 I cannot think of an issue that would cause the issue. You need to report it to Sky so I am escalating your post to a Sky team who should be in touch to offer a chat session through the forum where a hat button will apoear but I expect they will be pretty confused as throttling of connections over copper to tge extent you report and virtually unknown 

[Tom-W19]

Thanks for escalating. We've sent an invite to Kenton2811.

[Dannyzuko91]

This may sound stupid but do you have the router plugged into a extension cable? I had this same problem and plugged my router into a socket dirtectly and it sorted this problem for me.. Crazy i know!

[Lisa-P1987]

Update – Thanks for chatting to us Kenton2811. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂