@Paulbuch log into the My Sky app and run the service checker which will show the speed to your hub and if you click through you will see the history for the last month and if tgst shows an issue the app should offer help.
However if that is all correct then the issue is lijely to be poor wifi signal level in your home. Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources.
Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
