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Discussion topic: Slow broadband on iPhone when connected to wifi

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This message was authored by Davestillwaiting This message was authored by: Davestillwaiting

Slow broadband on iPhone when connected to wifi

Can anyone help? Our broadband has been brilliant over the past couple of years but wirhin then last 3 months it's become very slow. When connected on iPhones no emails will load, some websites don't work and now streaming Netflix or prime through my sky q box is also slow. Tried all the usual resetting, tried all what I've been told to try but now feel that I'm stuck with unbearable broadband and nowhere to turn. Any help would be greatly appreciated πŸ™πŸΌ

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Slow broadband on iPhone when connected to wifi

Posted by a Superuser, not a Sky employee. Find out more

@Davestillwaiting Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...



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Davestillwaiting
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This message was authored by Davestillwaiting This message was authored by: Davestillwaiting

Re: Slow broadband on iPhone when connected to wifi

F084F7E3-0096-447F-B074-87E87CD5CECE.jpeg

 

Davestillwaiting
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This message was authored by Davestillwaiting This message was authored by: Davestillwaiting

Re: Slow broadband on iPhone when connected to wifi

05509358-9AF9-471E-8ABB-0A5A450B561C.jpeg

 

This message was authored by Highlinder This message was authored by: Highlinder

Re: Slow broadband on iPhone when connected to wifi

Posted by a Superuser, not a Sky employee. Find out more

@Davestillwaiting  What speed are you supposed to be getting on your internet connection.



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Davestillwaiting
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This message was authored by Davestillwaiting This message was authored by: Davestillwaiting

Re: Slow broadband on iPhone when connected to wifi

C7DC5799-F3C4-4B8F-9923-2EBA9324BDD2.jpeg

 

This message was authored by Highlinder This message was authored by: Highlinder

Re: Slow broadband on iPhone when connected to wifi

Posted by a Superuser, not a Sky employee. Find out more

@Davestillwaiting  That is the national average that you have posted.

 

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

This will tell you the speed that you are supposed to be getting.



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Davestillwaiting
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This message was authored by Davestillwaiting This message was authored by: Davestillwaiting

Re: Slow broadband on iPhone when connected to wifi

Download speed is average 31mbps and upload is 4.8mbps 

Davestillwaiting
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This message was authored by Davestillwaiting This message was authored by: Davestillwaiting

Re: Slow broadband on iPhone when connected to wifi

My paid for average download speed is 59mbps and upload speed of 16mbps that's what it states on my contract. I don't even think it's running at the test speed. Our iPhones are faster on data at a very minimal 4G signal. 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Slow broadband on iPhone when connected to wifi

Posted by a Superuser, not a Sky employee. Find out more

@Davestillwaiting 

 

59Mbps is the national average

 

If you run the test again and post the info in more about your connection for you guaranteed minimum speed

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Davestillwaiting
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This message was authored by Davestillwaiting This message was authored by: Davestillwaiting

Re: Slow broadband on iPhone when connected to wifi

3461C22F-67A5-4DD8-8B44-577574CA3B82.jpeg

 

Davestillwaiting
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This message was authored by Davestillwaiting This message was authored by: Davestillwaiting

Re: Slow broadband on iPhone when connected to wifi

I'm not disputing the speed but the question I'm asking is why does my mobile phone data download emails and loads websites instantly but when on Wi-Fi it barely loads at all and that's on various iPhones and Samsung tablet too? Is it a faulty router?

This message was authored by Highlinder This message was authored by: Highlinder

Re: Slow broadband on iPhone when connected to wifi

Posted by a Superuser, not a Sky employee. Find out more

@DavestillwaitingIf you run the broadband test via the link posted this will give the forum the speed you are supposed to get between and your minimum also.



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Davestillwaiting
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This message was authored by Davestillwaiting This message was authored by: Davestillwaiting

Re: Slow broadband on iPhone when connected to wifi

 

C4CD4BA1-A718-49B0-814C-CD49F12246BB.png

Davestillwaiting
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This message was authored by Davestillwaiting This message was authored by: Davestillwaiting

Re: Slow broadband on iPhone when connected to wifi

This is what happens when I do this test. It doesn't complete the test the wheel just keeps going round  at the bottom 😬

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