Slow broadband on iPhone when connected to wifi

[Davestillwaiting]

Can anyone help? Our broadband has been brilliant over the past couple of years but wirhin then last 3 months it's become very slow. When connected on iPhones no emails will load, some websites don't work and now streaming Netflix or prime through my sky q box is also slow. Tried all the usual resetting, tried all what I've been told to try but now feel that I'm stuck with unbearable broadband and nowhere to turn. Any help would be greatly appreciated 🙏🏼

[Highlinder]

@Davestillwaiting Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[Davestillwaiting]

 

[Davestillwaiting]

 

[Highlinder]

@Davestillwaiting  What speed are you supposed to be getting on your internet connection.

[Davestillwaiting]

 

[Highlinder]

@Davestillwaiting  That is the national average that you have posted.

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

This will tell you the speed that you are supposed to be getting.

[Davestillwaiting]

Download speed is average 31mbps and upload is 4.8mbps 

[Davestillwaiting]

My paid for average download speed is 59mbps and upload speed of 16mbps that's what it states on my contract. I don't even think it's running at the test speed. Our iPhones are faster on data at a very minimal 4G signal. 

[cookiemonsteruk]

@Davestillwaiting 

59Mbps is the national average

If you run the test again and post the info in more about your connection for you guaranteed minimum speed

[Davestillwaiting]

 

[Davestillwaiting]

I'm not disputing the speed but the question I'm asking is why does my mobile phone data download emails and loads websites instantly but when on Wi-Fi it barely loads at all and that's on various iPhones and Samsung tablet too? Is it a faulty router?

[Highlinder]

@DavestillwaitingIf you run the broadband test via the link posted this will give the forum the speed you are supposed to get between and your minimum also.

[Davestillwaiting]

 

[Davestillwaiting]

This is what happens when I do this test. It doesn't complete the test the wheel just keeps going round  at the bottom 😬