Slow broadband for 4 weeks but no compensation?

[Spookymulder]

Spoke to sky today who confirmed my broadband has been slow for 4 weeks but operator said no compensation even though they can see on their system its been slow for 4 weeks because I only logged it today - surely thats not playing fair!

[TimmyBGood]

@Spookymulder 

"When you get your broadband we'll have told you your Guaranteed Minimum Download Speed (GMDS). If your speed falls below that for at least 3 days in a row in the last 30 days, you'll be able to:

Change your broadband package with no upfront fees; or

Cancel your broadband contract early with no early termination charges.

Plus, fibre broadband customers can claim money back.

You can claim money back once within your contract (minimum term). For details on how to claim, see My speed is lower than it should be below.

https://www.sky.com/help/articles/sky-broadband-speed-guarantee 

[TimmyBGood]

@Spookymulder 

Note that this isn't the Ofcom compensation scheme, which is for complete service failure, not a slowdown.