Slow broadband and poor wifi

[LizzyA]

Can anyone help me with my increasingly slow broadband and poor wifi.   I have just done a speed test using speed.com and it is 15mbps and I am paying for broadband 'super fast'. 

This is a screen shot of my hub stats.  Does anyone know what this means?!

[Tom-W19]

Hi @LizzyA 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[jamesn123]

@LizzyA 

What speed did Sky say you should get when you first signed up? It looks like you have a long line so the maximum speed achievable is around 35mbps. However doing a speedtest over WiFi may result in lower speeds as you are subject to interference & slow downs. Testing over ethernet would give you an accurate reading.