Slow and unstable broadband

[Tom.b93]

Hi,

Help needed with my broadband as it's very intermittent and slow. Not been an issue in a long time and not sure what's happened/gone wrong. 

Its been an ongoing issue for a few days and k thought a factory reset of the router had fixed it but issues are back this morning. Here are some stats: 

 

 

[Tom.b93]

Any help appreciated 

[Highlinder]

@Tom.b93  What device are you using to do speedtests with?

[Tom.b93]

Ookla. Happy to post results if there's someone who gives a better picture 

[Highlinder]

@Tom.b93oklia is the website. What device are you using to measure and do speedtests with?

[Tom.b93]

Sorry, misread that. Testing in my phone and laptop. 

[Highlinder]

@Tom.b93  Is the laptop only connected to Wi-Fi or was it hardwired to do the speed tests or is it able to?

[Tom.b93]

Hi, 

I've connected the same laptop up to the router with a wired connection and here are the results:  

Do you think this is a WIFI issue? 

[Tom.b93]

Should add that the wired connection to my Sky Q is having similar issues.