Discussion topic: Slow and intermittent internet and can’t contact sky for help
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Message posted on 28 Apr 2025 02:45 PM
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Slow and intermittent internet and can’t contact sky for help
The sky internet has become slow and intermittent. After running the recommended tests the app says everything is fine but I can't run a video call without buffering nor would a tv program run last night.
I tried to get a hold of a human at sky but I just get a bot.
A few years ago after a lot of rain there was water in one of the connection boxes and the cables needed to be replaced. I was hoping a sky support person could come and check that again.
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Message posted on 28 Apr 2025 03:10 PM
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Re: Slow and intermittent internet and can’t contact sky for help
@Stand_for_good Sky have an issue which has meant their contact centre is closed and some of the online services are down.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 28 Apr 2025 03:11 PM
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Re: Slow and intermittent internet and can’t contact sky for help
@Stand_for_good You can run the diagnostic test to see if that finds a fault. Link is below.
https://www.sky.com/help/articles/broadband-diagnostic-start
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