Slow WiFi - Landlord not being cooperative

[Anonymous]

Hello,

Moved into a rental property just over a month ago. The wifi is absolutely abysmal (10mbps download, 0.1mbps upload) and is really affecting our ability to work at home It also frequently cuts out and we have no wifi at all. Our rent is bills included; the wifi comes under this. We have asked multiple times to have the connection looked at as we have tried the 'simple steps to try at home' and it is definitely a technical issue. We have asked for a technician to be sent out and have been ignored. So, what can we do? Do we have the authority to call out a technician ourselves? Is there anything else we can do since the account isn't in our name?

Thanks in advance 

[Chrisee]

@Anonymous Sky will only talk tothe account holder so don't waste your time calling them. 

However you can try to diagnose the issue yourselves. If you post the Sky hub's connection stats see Find your Sky Broadband router statistics that will show if the issue is with the line or the WiFi in the property. 

[TimmyBGood]

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@Anonymous wrote:

Our rent is bills included; the wifi comes under this. 

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As you've discovered, that's far from ideal and also legally dubious on the part of the landlord.

Do you have any visibility of the broadband hardware?

[Anonymous]

@TimmyBGood Hi, thanks for your response. Yes, we can see the router - we've tried everything we can to reset it etc, it's showing 3 green lights but the wifi is absolutely horrendous. My flatmate also works from home and has to turn off her camera in meetings as the connection is so slow, as well as me not being able to speak to family abroad, to name but a few problems it's causing us so it's really frustrating that the landlord won't do anything as 'it still works' and 'the contract isn't over'

[Mr+Slant]

Dunno about "legally dubious" but it is specifically prohibited in the T&Cs to resell Sky services, which the landlord appears to be doing.

I don't believe there's any service Sky supply which a landlord could "bundle in" with rent and stay within Sky's T&Cs.

Doesn't much help the original poster 😞