Slow Broadband

[Catherin223]

I have had sky Broadband for a couple of weeks and I am finding it really slow. When I receive emails there are not fully download and contain small blue boxes I have to click to view via the website. I use safari on my iPad and this is really slow moving to the next page and you can see the wheel at the top right hand moving around. I have been on the virtual so called help and all you get is do checks which I have done. These have shown everything is working but it's not.

[jamesn123]

@Catherin223 

Having to click on an email to view its full HTML content would have no relevance to your broadband speed. There is a small chance that its being caused by Sky Broadband Shield, you can disable it by going to the settings here https://www.sky.com/myaccount/bb-and-talk/broadband-shield

Regarding your slow performance can you please post your router stats

[Catherin223]

Thanks ,I have changed the settings to 18,hope this helps

[Catherin223]

Hello

Thanks again,it appears to have worked with my emails.