Slow Broadband Speeds – No Resolution After Almost 30 Days

[Lionheart11]

I called Sky on 4th August 2025 regarding my slow broadband speeds, as I have not been  receiving more than 75Mbps. This is far below what I should be getting, I signed up for the fast fibre 300Mbps and I am guaranteed at least 200Mbps.

Today I’m only getting 50Mbps, which is simply not good enough. We are a family of five, working from home and using multiple devices, so a reliable connection is essential.

It’s now been nearly 30 days since I first reported this issue, yet I’ve had no contact, no updates, and no engineer visit as promised. The lack of follow-up is very disappointing.

Unless this is resolved immediately, I will be cancelling my service and returning to Virgin, where I never experienced these problems. I regret switching to Sky as the service has been unreliable and not what was advertised.

[jamesn123]

Hi @Lionheart11 

Does it show as a slow speed in the line check on the My Sky app? 

Can you post a screenshot of an ethernet based speed test?

[Chrisee]

@Lionheart11 no good threatening leaving in a forum post, Sky cant tell who you are and forum membersxare customers like yourself.

I assume you have raised this with Sky? What was their response?

Is the reduced speed showing in the service checker which tests speeds to your hub daily? Full fibre is normally highly reliable and reduction in speeds to the hub are quite rare but are something  Sky should investigate. However spedd from the hub to devices over WiFi is not something Sky can  guarantee in thecsame way as the layout and type of condstruction of your home are the main things affecting wifi speeds..

[Lionheart11]

It says it looks like there is a problem with my broadband speed and it shows I have only had  94.6mbps of speed to my hub everyday since 4th August.

[Lionheart11]

Yes I called Sky on 4th Aug and the operator told me they were monitoring my broadband for 30 days, and I should expect engineer visits in that time, but I have had no contact from sky

[Chrisee]

@Lionheart11 are you using the Ethernet cable tgat came with the hub or one of your own? The speed you sre seeing is consistent with a 100Mb/s Etgernet link rather than the Giabit link you should see. Changing the cable is a sensible test.

[Lionheart11]

It was set up by the people that fitted the open reach fibre box in the wall and it has the old Virgin Media cable in it (although this is a Cat 6 ethernet cable). I can only assume they took the new ethernet cable with them because i do not have a sky one??

Maybe the cable is faulty??

[jamesn123]

@Lionheart11 

Might be worth getting a new cable if you dont have one and trying that.