Sloooow

[ElliottN]

For the last month I’ve had an average 7mbps speed with a guaranteed minimum 37mbps at peak times. The service checker seems to think this is fine but it’s clearly not! One time I did a test it said I needed an engineer but couldn’t take time off work to stay home & wait for one. How can I get the minimum…. If not more!?!

[GD1]

@ElliottN   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

[ElliottN]

 

[Chrisee]

@ElliottN I would have expected the connection test in the My Sky app to have offered an engineers check as those stats indicate a fault. If it doesn't call Sky as your line is not working properly download is 6.4Mb/s and noise margin is 8.3dB which both indicate a line fault of some sort.