SkyQ box keeps losing the WiFi signal

[DaveCh10]

I have just installed my new Sky Broadband hub and successfully connected this to my Sky Q box.  All my other appliances (laptop, phones, iPad) are successfully connected and I can run Sky Go.  My Minibox will work for a while (varies from under a minute to about 30 minutes) and then the signal is lost and the screen turns blue.  I have tried re-booting the SkyQ box, the router and the minibox several times but syill no stable signal.  My usual procedure is to reset the SkyQ box and then reactivate the minibox,  The signal at present is lost at the SkyQ box but in previous efforts has been lost at the minibox.

[Addie15]

Hi there, @DaveCh10. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Tom-W19]

Hi @DaveCh10 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.