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Discussion topic: Sky wifi Max - issues with WiFi speed

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This message was authored by LisaKay19 This message was authored by: LisaKay19

Sky wifi Max - issues with WiFi speed

Need some advise on what booster/extender we need for our WiFi broadband. We live in a big house and the hub gives us some coverage but doesn't reach some rooms. Can anyone advise which one we need for sky max?? 
many thanks 

 

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky wifi Max - issues with WiFi speed

Posted by a Superuser, not a Sky employee. Find out more

@LisaKay19 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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