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Discussion topic: Sky telling me my speed is good but I can’t see it

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This message was authored by: Sam191

Message posted on ‎18 Jun 2024 09:38 PM

Sky telling me my speed is good but I can’t see it

Run tests on my broadband 2/3 bars. Sky saying they have run tests and it's higher then the agreed minimum figure. But no snap shot so I can see it 🤷🏻‍♂️. They could just be saying that I want to see evidence! Any ideas?.

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This message was authored by: GD1

Message posted on ‎18 Jun 2024 09:45 PM

Re: Sky telling me my speed is good but I can’t see it

Posted by a Superuser, not a Sky employee. Find out more

@Sam191  Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

 

How are you running these tests?  Are you doing it over wifi?  What doe the router stats show?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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