Sky showing internet ok but not connecting

[DawnyR80]

Hi there, we can't connect to the super fast broadband. Everything has gone off, TV, phone etc. I have done a test through yourselves and it's saying all is fine...but it definitely isn't as when we're trying to connect we're just getting a whirring wheel!

The box has 4 green lights...but it's like as soon as we move away from the box I the signal has gone. We've got this wired in around the house and have never had this issue before.

Many thanks

Dawn  

[KatyGreen]

I’m having the same issue 

[Paulauren1]

Same problem

[Craig140]

Same here